Find answers to common questions or submit a support ticket if you need further assistance.
Click "Sign In" on the login page and authorize Warband Companion through Battle.net. This grants read-only access to your character data — we never modify your account.
After signing in, your characters are synced automatically. You can trigger a manual sync from the dashboard using the Sync button. Sync frequency depends on your subscription tier.
If one of your characters is in a WoW guild, the guild will appear automatically after syncing. Guild officers can enable additional features like suggestions and raid tracking from the guild settings page.
Warband Companion pulls your character data from the official Blizzard Battle.net API. This includes gear, professions, collections, M+ ratings, and more. Data is refreshed each time you sync.
Free users can sync manually on demand. Pro users get automatic hourly syncs, and Guild tier members get syncs every 15 minutes. The sync cooldown is shown on the dashboard and in the top navigation bar.
Click the Sync button on the dashboard or the sync health indicator in the top navigation bar. If your cooldown has expired, the sync will start immediately.
Blizzard API data can be cached on their end for up to a few hours. If you recently made in-game changes, wait a bit and sync again. The sync health indicator in the nav bar shows how fresh your data is.
The dashboard shows customizable widgets for your characters, M+ progress, raid readiness, and more. You can rearrange, hide, or show widgets by dragging them or using the layout controls.
The floating lightbulb button (bottom-right) lets guild members submit feedback for any page. You can categorize suggestions, vote on others, and track admin responses from your My Suggestions page.
The Warband section gives you an overview of all your characters across realms — gear, professions, M+ keys, weekly progress, and more — in one place.
Guild pages show roster, raid logs, M+ leaderboards, events, and officer tools. Some features require guild officers to enable them in guild settings.
The Collections section tracks your mounts, pets, toys, heirlooms, and titles. You can see completion percentages and find what you are missing.
Make sure your character is level 10+ and that you have logged into the game recently. Try syncing again. If the issue persists, check that your Battle.net profile is not set to private.
Sync errors are usually temporary — the Blizzard API may be under maintenance or experiencing issues. Wait a few minutes and try again. If the problem persists, submit a support ticket.
Your character must be in a guild in-game. After syncing, the guild should appear. If it does not, the guild may not yet exist in our system — a second sync usually resolves this.
Try refreshing the page or clearing your browser cache. If the issue continues, check our status at the top of the page or submit a support ticket.
Free gives you basic access with manual sync. Pro unlocks hourly syncs, advanced analytics, and more widgets. Guild tier adds officer tools, raid logs, and team management for guilds with syncs every 15 minutes.
Go to Settings > Subscription to view your current plan. From there you can upgrade, downgrade, or manage your billing through the Stripe customer portal.
Yes, you can cancel anytime from the Stripe customer portal (Settings > Subscription > Manage). Your Pro features remain active until the end of your billing period.
You revert to the Free tier. Your data is preserved — you just lose access to Pro features like faster syncs and advanced analytics. You can re-subscribe at any time.